MercBot Warranty Policy

Comprehensive Warranty Coverage

Every MERCBOT® robot purchased comes with a comprehensive 12-month warranty, providing peace of mind to our clients operating in critical defense, industrial, and tactical environments. We understand the importance of reliability and durability, which is why our warranty is designed to keep you operational when it matters most.

What Our Warranty Covers

• Manufacturing defects in materials and workmanship.
• Battery performance issues under normal use.
• Camera system and FPV transmission faults.
• Motor and drivetrain performance issues not caused by misuse.
• All repairs conducted by our in-house experts using genuine parts.

What Is Not Covered

• Damage caused by unauthorized modifications or repairs.
• Accidental damage, abuse, or misuse.
• Cosmetic damage that does not affect functionality.
• Normal wear and tear due to field operations.
• Damage caused by operation outside the recommended conditions.

How to Make a Warranty Claim

To initiate a warranty claim, contact our support team at support@mercbots.com. Please provide your proof of purchase, product serial number, and a detailed description of the issue. Our team will assess your claim and provide guidance on the next steps, including shipping instructions and repair timelines.

Extended Warranty Options

For clients seeking additional coverage, we offer extended warranty packages of up to 24 months. These packages cover the same comprehensive issues as our standard warranty and are ideal for agencies and organizations requiring long-term operational support. Contact our sales team for pricing and availability.

MercBot® Robots are engineered for excellence and reliability. Our warranty reflects our commitment to providing industry-leading support for mission-critical operations.